Question 1

How do I purchase a ticket for an activity?

Accepted Answer

Tickets can be purchased via our website. If you are having issues with the booking system, please get in contact with our team via email on blackpool@wildshore.co.uk and we will be happy to help!

Question 2

How do I sign into my account?

Accepted Answer

You can sign into your Wild Shore account via our website here https://bookings.wildshore.co.uk/user/login.php

Question 3

How do I redeem sessions from my Bundle?

Accepted Answer

Log in to your Wild Shore account via our website - select the dropdown for "My Account" - select "My Bookings and Vouchers" and head to "Activities on my Account" to view all your bundles and book them in!

Question 4

How do I apply for a refund?

Accepted Answer

Email or call one of our team who can issue you a refund if within 48 hours before your booking!

Question 5

How do I change my booking time?

Accepted Answer

If you know the time and the date you would like to change your booking to, drop one of our team an email to reschedule.

If you don't have a date in mind, we can keep your activity as a postponed sessions, allowing you 12 months to rebook this in!

Question 6

I haven't been sent my order confirmation email?

Accepted Answer

Double check your junk folder, if it isn't there, get in touch with our team who can resend your confirmation out to you!

FAQ

Can I have Picnics & BBQs?

Where do I park?

Where do I get changed?

Do you have toilets on site?

Are there lockers?

Do you have showers on site?

What is the minimum age?

Do children have to be accompanied by an adult?

What is the cancellation policy?

Do I need to book in advance?

When do you close for winter?

Do you do discounts?

What happens in poor weather?

Can I Hire SUP’s?

Can I bring my own SUP or Kayak?

Is kit hire included?

Can I bring my own wetsuit or kit?

What do I need to bring with me?

How long before my session do I need to arrive?

Are dogs allowed?

How do I fill out the terms & conditions form?

Can I wakeskate or waterski?