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FAQ
You are welcome to bring your own picnic onto site. We just ask that it is eaten outside and not in our café building. You cannot have BBQs or any other type of oven/stove anywhere on site. This includes, the car park or anywhere at the holiday park. If you are looking for hot food - we have our café on site which offers a great menu!
Groups of 1-9 people:
Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability).
Within 48 hours of booking, customers cannot cancel but can enquire about time or participnat number changes and we will accomodate as best as we can!
Groups of 10+ people:
Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability).
Within 14 days of the booking, customers are not able to cancel their booking.
We offer a 10% discount for Blue Light card holders - please email us to receive a code so that you can claim your discount as well as free carer spaces. We also provide discounts for school & communty groups - email our team to find out more!
Wild Shore will be open in rain or shine with the very rare exception of having to cancel sessions due to thunder and lightning or very high winds. In event of a thunder and lightning storm passing over site, we will pull all participants off the water and discuss with those affected whether activities can resume or be rescheduled for another day.
Yes! We have SUPs available to hire on site. We do ask that the SUPs are hired only by those who have some previous experience of Paddle Boarding on open water. If it is your first time, please book into our Learn2Sup option to learn some basic skills and improve your confidence prior to hiring our SUPs for personal use.
Yes, we offer self launch sessions. These can be subject to change so please check the booking calendar for the most up to date availability!
Kit hire is included in the price for all activities. This includes a wetsuit, buoyancy aid and helmet if needed, all you need to bring you is a towel, swimsuit. If you have your own wetsuit, we recommend bringing this along with you.
Yes you can bring your own wetsuit, buoyancy aid, helmet, wakeboard or SUP, etc. If you bring your own wakeboard and it has large fins or metal fins, we may ask you to remove them if you are hitting the jumps and obstacles.
You need to bring with you a towel and swimming costume to wear under your wetsuit. Wetsuit shoes or grippy socks are also good for the Aqua Park!
Please arrive 30 minutes prior to your session starting to allow time for check in and kit up - site can get busy so please allow time for any small queues that you may be asked to wait in for check in and wetsuits. To help make your check in process quicker, please ensure all terms & conditions forms are completed prior to arriving on site.
In peak summer, arriving 45 minutes prior to your session is wise due to our car park being busy.
Dogs are allowed on site as long as they are on a lead however they currently cannot enter the water.
Participants need to fill out the waiver once a year so you don't need to do it every time you visit us in a season. Adults need to fill out the waiver for themselves and on behalf of any children. You can find the link for the terms&conditions form below:
If signing for under 18s, fill in the adult's details first then click the orange button that says 'Sign for a child I'm responsible for'. You can add multiple children under the one adult.
Please fill out the waiver for ALL participants prior to arriving on site.
Unfortunately due to the System 2.0 cables we use for wakeboarding, wasterskiing is not available on site. You are welcome to bring down your own wakeskate though to use on the cable if you have one!
Tickets can be purchased via our website. If you are having issues with the booking system, please get in contact with our team via email on blackpool@wildshore.co.uk and we will be happy to help!
You can sign into your Wild Shore account via our website here https://bookings.wildshore.co.uk/user/login.php
Log in to your Wild Shore account via our website - select the dropdown for "My Account" - select "My Bookings and Vouchers" and head to "Activities on my Account" to view all your bundles and book them in!
Email or call one of our team who can issue you a refund if within 48 hours before your booking!
If you know the time and the date you would like to change your booking to, drop one of our team an email to reschedule.
If you don't have a date in mind, we can keep your activity as a postponed sessions, allowing you 12 months to rebook this in!
Double check your junk folder, if it isn't there, get in touch with our team who can resend your confirmation out to you!
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