FAQ
You are welcome to bring your own picnic onto site. We just ask that it is eaten outside and not in our café building. You cannot have BBQs or any other type of oven/stove anywhere on site. This includes, the car park or anywhere at the holiday park. If you are looking for hot food - we have our café on site which offers a great menu!
Groups of 1-9 people:
Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability).
Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers.
Groups of 10+ people:
Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability).
Within 14 days of the booking, customers cannot cancel, adjust times, dates or participant numbers.
We offer a 10% discount for Blue Light card holders - please email us to receive a code so that you can claim your discount. We try to price our activities as affordable and in-expensive as possible.
Wild Shore will be open in rain or shine with the very rare exception of having to cancel sessions due to thunder and lightning or very high winds. In event of a thunder and lightning storm passing over site, we will pull all participants off the water and discuss with those affected whether activities can resume or be rescheduled for another day.
Yes! We have SUPs and Kayaks available to hire on site. We do ask that the SUPs and Kayaks are hired only by those who have some previous experience of Paddle Boarding on open water. If it is your first time, please book into our Learn2Sup option to learn some basic skills and improve your confidence prior to hiring our SUPs for personal use.
Yes, we offer self launch sessions. These can be subject to change so please check the booking calendar for the most up to date availability!
Kit hire is included in the price for all activities. This includes a wetsuit, buoyancy aid and helmet if needed, all you need to bring you is a towel, swimsuit. If you have your own wetsuit, we recommend bringing this along with you.
Yes you can bring your own wetsuit, buoyancy aid, helmet, wakeboard or SUP, etc. If you bring your own wakeboard and it has large fins or metal fins, we may ask you to remove them if you are hitting the jumps and obstacles.
You need to bring with you a towel and swimming costume to wear under your wetsuit. Wetsuit shoes or grippy socks are also good for the Aqua Park!
Please arrive 30 minutes prior to your session starting to allow time for check in and kit up - site can get busy so please allow time for any small queues that you may be asked to wait in for check in and wetsuits. To help make your check in process quicker, please ensure all waivers are completed prior to arriving on site.
We are currently asking individuals to arrive with at least 45 minutes before arriving due to our car park being busy.
Dogs are allowed on site as long as they are on a lead however they currently cannot enter the water.
Participants need to fill out the waiver once a year so you don't need to do it every time you visit us in a season. Adults need to fill out the waiver for themselves and on behalf of any children. You can find the waiver here.
If adding children to your waiver, adults, fill out the waiver and then just before you press submit you hit the button that says 'add a participating child'. You can add multiple children under the one adult.
Please fill out the waiver for ALL participants prior to arriving on site.
Unfortunately due to the System 2.0 cables we use for wakeboarding, wasterskiing is not available on site. You are welcome to bring down your own wakeskate though to use on the cable if you have one!
Tickets can be purchased via our website. If you are having any issues booking, more help can be found here or you can email us on blackpool@wildshore.co.uk and we will be happy to help!
You can sign into your Citizen Ticket x Wild Shore account here.
Information on how to redeem wakeboarding sets or swims from your bundle can be found here.
Please note, only single wakeboarding lessons can be booked with your bundle, double lessons will not deduct from your bundle.
If your booking is more than 48hrs away, you can request a refund using the following information here. Please see our refund and exchange policy below.
Refund & Exchange Policy
Individual bookings (less than 10 people) may be cancelled with full refund or amended up to 48 hours prior to the Activity. Cancellation or exchange requests received within 48 hours of your Activity will not qualify for a refund or exchange.
Large groups (10 + people) and Private Hire bookings may be cancelled or amended with 14 days' notice. In such circumstances you will be entitled to a full refund less any non-returnable deposit. If numbers are altered less than 2 weeks before then a group can only be credited/refunded for unused spaces IF the site is able to fill those spaces with other customer bookings.
If you know the time and the date you would like to change your booking to, you can exchange your tickets in your Ticket Wallet. More information can be found here.
If you're not sure of the date you would like to rebook for, you can change your tickets to 'Tentative', which will hold it on the system for up to 12 months from the original date your activities were booked for. This can be done in your Ticket Wallet and more information can be found here.
Double check your email address and sign into your account on our website. If you click on your ticket wallet, your tickets should appear there.
If not, scroll down and click 'Request Ticket Wallet' and pop in your email address.
Add the activities to your basket, at the time you would like to book. Once selected, click 'Buy Tickets'.
At the basket stage, you will see an option to enter your voucher code. Enter the code exactly as it shows in the email into the box titled 'Discount or Voucher Code' and press apply.
If you do not see the “Discount or Voucher Code?” box, click on the blue line above your Subtotal which says “Edit basket or add a discount code”. The box to enter your discount code will appear.
Sign into your Citizen Ticket account and head to your Ticket Wallet then to the 'Receipts' tab.
Find the gift voucher receipts tab and then the dropdown menu on the right should show an option to re-send your vouchers.
The gift vouchers will be sent to the original email address used to purchase them. These can be forwarded by email if they are a gift for someone else.
