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Jonty Storey © Delamere 05-23 Small-3.jpg

FAQ

  • Can I have Picnics & BBQs?
    You are welcome to bring your own picnic onto site. We just ask that it is eaten outside and not in our café building. You cannot have BBQs or any other type of oven/stove anywhere on site. This includes, the car park or anywhere at the holiday park. If you are looking for hot food - we have our café on site which offers a great menu!
  • Where do I park?
    Please park in the main car park at the site. Do not drive down the road to the right as this is a private road for the holiday park.
  • Where do I get changed?
    We have plenty of outdoor changing cubicles next our kit container as well as family changing behind the wakeboarding dock or you can get changed using towels and ponchos, like you would at a beach.
  • Do you have toilets on site?
    Yes we have both male and female toilets available, as well as accessible toilets.
  • Are there lockers?
    We have plenty of outdoor lockers. The lockers require a small padlock to lock them, please don't forget to bring your own.
  • Do you have showers on site?
    No, we don't unfortunately have any showers on site.
  • What is the minimum age?
    Aqua Park, age 6 and above (6 and 7 years olds must be accompanied by an adult, 1 adult to 3 kids). Wakeboarding, 6 and above. Open Water Swimming, age 13 and above. Learn 2 SUP, age 8 and above. Hire & Paddle, age 8 and above.
  • Do children have to be accompanied by an adult?
    All children aged 6 and 7 must be accompanied by an adult (18 or over) on the actual activity with a ratio of 3 children to 1 adult. All children aged 8 to 17 must get signed in by an adult at check in, but then the adult can chill on the beach and drink coffee :) On main lake, under 17 must be accompanied by an adult on the lake.
  • What is the cancellation policy?
    Groups of 1-9 people: Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability). Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers. Groups of 10+ people: Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability). Within 14 days of the booking, customers cannot cancel, adjust times, dates or participant numbers.
  • Do I need to book in advance?
    We advise pre-booking to ensure you get a time and date that works best for you. We do accept walk-ins - however availability on the day cannot be guaranteed.
  • When do you close for winter?
    We will be closed from the 27th of October
  • Can I have Picnics & BBQs?
    You are welcome to bring your own picnic onto site. We just ask that it is eaten outside and not in our café building. You cannot have BBQs or any other type of oven/stove anywhere on site. This includes, the car park or anywhere at the holiday park. If you are looking for hot food - we have our café on site which offers a great menu!
  • Where do I park?
    Please park in the main car park at the site. Do not drive down the road to the right as this is a private road for the holiday park.
  • Where do I get changed?
    We have plenty of outdoor changing cubicles next our kit container as well as family changing behind the wakeboarding dock or you can get changed using towels and ponchos, like you would at a beach.
  • Do you have toilets on site?
    Yes we have both male and female toilets available, as well as accessible toilets.
  • Are there lockers?
    We have plenty of outdoor lockers. The lockers require a small padlock to lock them, please don't forget to bring your own.
  • Do you have showers on site?
    No, we don't unfortunately have any showers on site.
  • What is the minimum age?
    Aqua Park, age 6 and above (6 and 7 years olds must be accompanied by an adult, 1 adult to 3 kids). Wakeboarding, 6 and above. Open Water Swimming, age 13 and above. Learn 2 SUP, age 8 and above. Hire & Paddle, age 8 and above.
  • Do children have to be accompanied by an adult?
    All children aged 6 and 7 must be accompanied by an adult (18 or over) on the actual activity with a ratio of 3 children to 1 adult. All children aged 8 to 17 must get signed in by an adult at check in, but then the adult can chill on the beach and drink coffee :) On main lake, under 17 must be accompanied by an adult on the lake.
  • What is the cancellation policy?
    Groups of 1-9 people: Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability). Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers. Groups of 10+ people: Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability). Within 14 days of the booking, customers cannot cancel, adjust times, dates or participant numbers.
  • Do I need to book in advance?
    We advise pre-booking to ensure you get a time and date that works best for you. We do accept walk-ins - however availability on the day cannot be guaranteed.
  • When do you close for winter?
    We will be closed from the 27th of October
  • Can I have Picnics & BBQs?
    You are welcome to bring your own picnic onto site. We just ask that it is eaten outside and not in our café building. You cannot have BBQs or any other type of oven/stove anywhere on site. This includes, the car park or anywhere at the holiday park. If you are looking for hot food - we have our café on site which offers a great menu!
  • Where do I park?
    Please park in the main car park at the site. Do not drive down the road to the right as this is a private road for the holiday park.
  • Where do I get changed?
    We have plenty of outdoor changing cubicles next our kit container as well as family changing behind the wakeboarding dock or you can get changed using towels and ponchos, like you would at a beach.
  • Do you have toilets on site?
    Yes we have both male and female toilets available, as well as accessible toilets.
  • Are there lockers?
    We have plenty of outdoor lockers. The lockers require a small padlock to lock them, please don't forget to bring your own.
  • Do you have showers on site?
    No, we don't unfortunately have any showers on site.
  • What is the minimum age?
    Aqua Park, age 6 and above (6 and 7 years olds must be accompanied by an adult, 1 adult to 3 kids). Wakeboarding, 6 and above. Open Water Swimming, age 13 and above. Learn 2 SUP, age 8 and above. Hire & Paddle, age 8 and above.
  • Do children have to be accompanied by an adult?
    All children aged 6 and 7 must be accompanied by an adult (18 or over) on the actual activity with a ratio of 3 children to 1 adult. All children aged 8 to 17 must get signed in by an adult at check in, but then the adult can chill on the beach and drink coffee :) On main lake, under 17 must be accompanied by an adult on the lake.
  • What is the cancellation policy?
    Groups of 1-9 people: Up to 48 hours prior to your session, customers can cancel and obtain a full refund, change date or time or participant numbers (subject to availability). Within 48 hours of booking, customers cannot cancel, adjust times, dates or participant numbers. Groups of 10+ people: Up to 14 days prior to booking customers can cancel and obtain a full refund, change date, times or participant numbers (subject to availability). Within 14 days of the booking, customers cannot cancel, adjust times, dates or participant numbers.
  • Do I need to book in advance?
    We advise pre-booking to ensure you get a time and date that works best for you. We do accept walk-ins - however availability on the day cannot be guaranteed.
  • When do you close for winter?
    We will be closed from the 27th of October
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